Anirban

March 2026 • Neighborhood Society, Green Hills, Lokhandwala Township, Kandivali East, Mumbai, Maharashtra, India

5

Only inspection

Jaikish Nair

May 2026 • Opp Lokhandwala School, Lokhandwala, Kandivali (e), Kandivali, Anita Nagar, Lokhandwala Twp, Kandivali East, Mumbai, Maharashtra 400101, India

1

Service was not completed. He charged for labour and went off. The geyser is not working. Now i have to buy a new one without knowing what has damaged the geyser.

Sunita

March 2026 • Mumbai, Maharashtra 400081, India

1

There were no issue with my geyser we only asked him to open and check if anything wrong. He not able to even open the geyser cause of the screw was tights. He didnt even tried harder simply said cant open. And nothing work done. He just came, tried to open which he cant and then he leave. So worst experience.

Rahul

May 2026 • Thane West, Thane

4.5

Good transparent explanation of the issue

Dhananjay

May 2026 • Ghatkopar East, Mumbai, Maharashtra 400075, India

5

Job well done!

Hemant

May 2026 • Nutan Nagar, Indira Nagar, Kanjurmarg East, Mumbai, Maharashtra, India

1

I am raising a serious complaint regarding the technician assigned through Urban Company for my geyser issue. The technician inspected the geyser and informed me that the thermostat was faulty and needed replacement at a cost of ₹1800, with no warranty. This immediately raised concerns. After declining the service, I called my society plumber for a second opinion. He identified that the actual issue was just a burnt/shorted main supply wire. He fixed it by trimming and reconnecting the wire, and the geyser is now working perfectly. He charged only ₹250. This clearly shows that your technician either misdiagnosed the problem or deliberately attempted to upsell an unnecessary and expensive repair. Such behavior is highly unprofessional and misleading. I request you to: 1. Investigate this technician’s conduct 2. Take strict action to prevent such incidents 3. Ensure proper training and accountability 4. Provide an explanation for this incorrect diagnosis This experience has seriously affected my trust in your service. I expect a prompt response and resolution.

Neeta

March 2026 • Gawand Baug, Thane West, Thane, Maharashtra 400610, India

5

Very polite. Knowledgeable. Well behaved

Abhinav

May 2026 • Bhavani Nagar, Marol, Andheri East, Mumbai, Maharashtra 400059, India

5

He is very polite in behaviour. He diagnosed the problem well and explained it. And did very good service to my geyser.

Nyaish

April 2026 • Laxmi Nagar, Municipal Colony, Goregaon East, Mumbai, Maharashtra 400065, India

5

I’m very satisfied with the service provided. The technician was extremely polite and professional throughout the visit. He did a great job fixing the geyser and made sure to address every issue carefully. All the problems were resolved efficiently, and everything is working perfectly now. Highly appreciated!