Pravin

April 2026 • Siddhachal Phase IV, Siddhachal Housing Society, Pawar Nagar, Thane West, Thane, Maharashtra, India

5

Where good experience and work with clear instructions

Deepak

March 2026 • Andheri East, Mumbai, Maharashtra 400059, India

5

Excellent service from Mr. Rakesh. Very clear explanation of the requirements, and very transparent about the costs. Very happy with the servic

Sakshi

April 2026 • Thane West, Thane, Maharashtra 400604, India

5

Good service

Eman

May 2026 • Jogeshwari East, Mumbai, Maharashtra 400093, India

5

Nice Job

Anirban

March 2026 • Neighborhood Society, Green Hills, Lokhandwala Township, Kandivali East, Mumbai, Maharashtra, India

5

Only inspection

Nyaish

April 2026 • Laxmi Nagar, Municipal Colony, Goregaon East, Mumbai, Maharashtra 400065, India

5

I’m very satisfied with the service provided. The technician was extremely polite and professional throughout the visit. He did a great job fixing the geyser and made sure to address every issue carefully. All the problems were resolved efficiently, and everything is working perfectly now. Highly appreciated!

Verified

March 2026 • Swagat Building, Ciba Co-operative Housing Society, Ram Nagar, Amrut Nagar, Ghatkopar West, Mumbai, Maharashtra 400086, India

5

Proper service done

Neha

April 2026 • Malad East, Mumbai, Maharashtra, India

5

Paid in cash

Hemant

May 2026 • Nutan Nagar, Indira Nagar, Kanjurmarg East, Mumbai, Maharashtra, India

1

I am raising a serious complaint regarding the technician assigned through Urban Company for my geyser issue. The technician inspected the geyser and informed me that the thermostat was faulty and needed replacement at a cost of ₹1800, with no warranty. This immediately raised concerns. After declining the service, I called my society plumber for a second opinion. He identified that the actual issue was just a burnt/shorted main supply wire. He fixed it by trimming and reconnecting the wire, and the geyser is now working perfectly. He charged only ₹250. This clearly shows that your technician either misdiagnosed the problem or deliberately attempted to upsell an unnecessary and expensive repair. Such behavior is highly unprofessional and misleading. I request you to: 1. Investigate this technician’s conduct 2. Take strict action to prevent such incidents 3. Ensure proper training and accountability 4. Provide an explanation for this incorrect diagnosis This experience has seriously affected my trust in your service. I expect a prompt response and resolution.