Govind

May 2026 • Thane West, Thane, Maharashtra 400610, India

5

Excellent service and very good person ! Keep up the good work

Samuel

May 2026 • Sankalp Colony, Malad East, Mumbai, Maharashtra 400097, India

5

Good service

Sunita

March 2026 • Mumbai, Maharashtra 400081, India

1

There were no issue with my geyser we only asked him to open and check if anything wrong. He not able to even open the geyser cause of the screw was tights. He didnt even tried harder simply said cant open. And nothing work done. He just came, tried to open which he cant and then he leave. So worst experience.

Hemant

May 2026 • Nutan Nagar, Indira Nagar, Kanjurmarg East, Mumbai, Maharashtra, India

1

I am raising a serious complaint regarding the technician assigned through Urban Company for my geyser issue. The technician inspected the geyser and informed me that the thermostat was faulty and needed replacement at a cost of ₹1800, with no warranty. This immediately raised concerns. After declining the service, I called my society plumber for a second opinion. He identified that the actual issue was just a burnt/shorted main supply wire. He fixed it by trimming and reconnecting the wire, and the geyser is now working perfectly. He charged only ₹250. This clearly shows that your technician either misdiagnosed the problem or deliberately attempted to upsell an unnecessary and expensive repair. Such behavior is highly unprofessional and misleading. I request you to: 1. Investigate this technician’s conduct 2. Take strict action to prevent such incidents 3. Ensure proper training and accountability 4. Provide an explanation for this incorrect diagnosis This experience has seriously affected my trust in your service. I expect a prompt response and resolution.

Rahul

May 2026 • Thane West, Thane

4.5

Good transparent explanation of the issue

Neha

April 2026 • Malad East, Mumbai, Maharashtra, India

5

Paid in cash

Viqas

April 2026 • Thane, Maharashtra 400615, India

5

Very Good Service & knowledgeable person

Apurva

March 2026 • Thane, Maharashtra 400601, India

5

Polite and good work

Debrup

February 2026 • Thane, Maharashtra, India

5

Good behaviour , helpful and good at his job