Thrive

April 2026 • Ambedkar Nagar, Kanjurmarg West, Bhandup West, Mumbai, Maharashtra, India

5

Polite and extremely thorough with his work.

Gurudatta

April 2026 • Kasarvadavali, Thane West, Thane, Maharashtra 400615, India

5

Very good !

M

March 2026 • Nane Pada, Mulund East, Mumbai, Maharashtra, India

1

Geyser is not working - water is not heated. It’s cold & green / orange/ red lights are off even though power is on. So new parts that I paid for are not working & technician damaged geyser as just after half an hour it is not working. I paid 1553 ₹ & I want refund of my money. Very disappointed.

Pravin

April 2026 • Siddhachal Phase IV, Siddhachal Housing Society, Pawar Nagar, Thane West, Thane, Maharashtra, India

5

Where good experience and work with clear instructions

Hemant

May 2026 • Nutan Nagar, Indira Nagar, Kanjurmarg East, Mumbai, Maharashtra, India

1

I am raising a serious complaint regarding the technician assigned through Urban Company for my geyser issue. The technician inspected the geyser and informed me that the thermostat was faulty and needed replacement at a cost of ₹1800, with no warranty. This immediately raised concerns. After declining the service, I called my society plumber for a second opinion. He identified that the actual issue was just a burnt/shorted main supply wire. He fixed it by trimming and reconnecting the wire, and the geyser is now working perfectly. He charged only ₹250. This clearly shows that your technician either misdiagnosed the problem or deliberately attempted to upsell an unnecessary and expensive repair. Such behavior is highly unprofessional and misleading. I request you to: 1. Investigate this technician’s conduct 2. Take strict action to prevent such incidents 3. Ensure proper training and accountability 4. Provide an explanation for this incorrect diagnosis This experience has seriously affected my trust in your service. I expect a prompt response and resolution.

B

May 2026 • Thane West, Thane, Maharashtra, India

5

Good job

Sandeep

May 2026 • Kanjurmarg West, Bhandup West, Mumbai, Maharashtra 400078, India

5

Excellent service

Sakshi

April 2026 • Thane West, Thane, Maharashtra 400604, India

5

Good service

RAGHURAM

April 2026 • Usha Nagar, Bhandup West, Mumbai, Maharashtra 400078, India

5

Very good