Siddharth

April 2026 • Mumbai, Maharashtra 400072, India

1

There was no service at all The person just checked and left

Sandeep

May 2026 • Kanjurmarg West, Bhandup West, Mumbai, Maharashtra 400078, India

5

Excellent service

Sandiip

March 2026 • Hiranadani Link Road, Varsha Nagar, Vikhroli West, Mumbai, Maharashtra, India

1

If it was just to let me know that the switch is not working, then why charge me 288 rs for this non sense.I feel cheated

Abhinav

May 2026 • Bhavani Nagar, Marol, Andheri East, Mumbai, Maharashtra 400059, India

5

He is very polite in behaviour. He diagnosed the problem well and explained it. And did very good service to my geyser.

Garima

March 2026 • Garodia Nagar, Ghatkopar East, Mumbai, Maharashtra 400077, India

3

No service was done just checking and informed that product to be replaced since non repairable

Vishakha

March 2026 • Kurla, Mumbai, Maharashtra 400024, India

5

He was quick in responding and resolving queries. Needed change in the geyser filament

Verified

March 2026 • Swagat Building, Ciba Co-operative Housing Society, Ram Nagar, Amrut Nagar, Ghatkopar West, Mumbai, Maharashtra 400086, India

5

Proper service done

Rati

March 2026 • Indira Nagar, Kanjurmarg East, Mumbai, Maharashtra, India

5

Wonderful work very professional

Hemant

May 2026 • Nutan Nagar, Indira Nagar, Kanjurmarg East, Mumbai, Maharashtra, India

1

I am raising a serious complaint regarding the technician assigned through Urban Company for my geyser issue. The technician inspected the geyser and informed me that the thermostat was faulty and needed replacement at a cost of ₹1800, with no warranty. This immediately raised concerns. After declining the service, I called my society plumber for a second opinion. He identified that the actual issue was just a burnt/shorted main supply wire. He fixed it by trimming and reconnecting the wire, and the geyser is now working perfectly. He charged only ₹250. This clearly shows that your technician either misdiagnosed the problem or deliberately attempted to upsell an unnecessary and expensive repair. Such behavior is highly unprofessional and misleading. I request you to: 1. Investigate this technician’s conduct 2. Take strict action to prevent such incidents 3. Ensure proper training and accountability 4. Provide an explanation for this incorrect diagnosis This experience has seriously affected my trust in your service. I expect a prompt response and resolution.