Thrive

April 2026 • Ambedkar Nagar, Kanjurmarg West, Bhandup West, Mumbai, Maharashtra, India

5

Polite and extremely thorough with his work.

Priyanka

March 2026 • Mumbai, Maharashtra 400093, India

5

Really helpful and knowledgable

Rhea

April 2026 • Ghatkopar West, Mumbai, Maharashtra 400086, India

3

I didn't like the quotation. You can work on since now I'll ask my person to come and do the required changes at better price

Dhananjay

May 2026 • Ghatkopar East, Mumbai, Maharashtra 400075, India

5

Job well done!

Sandeep

May 2026 • Kanjurmarg West, Bhandup West, Mumbai, Maharashtra 400078, India

5

Excellent service

Sagar

May 2026 • Marol, Andheri East, Mumbai, Maharashtra 400059, India

5

Best service person

Tanuja

May 2026 • RCF Colony, Chembur, Mumbai, Maharashtra 400074, India

5

Smiling and cooperative. Very skilled in his job. No room for complain

Denzil

May 2026 • Andheri East, Mumbai, Maharashtra 400099, India

5

Was fast and accurate

Hemant

May 2026 • Nutan Nagar, Indira Nagar, Kanjurmarg East, Mumbai, Maharashtra, India

1

I am raising a serious complaint regarding the technician assigned through Urban Company for my geyser issue. The technician inspected the geyser and informed me that the thermostat was faulty and needed replacement at a cost of ₹1800, with no warranty. This immediately raised concerns. After declining the service, I called my society plumber for a second opinion. He identified that the actual issue was just a burnt/shorted main supply wire. He fixed it by trimming and reconnecting the wire, and the geyser is now working perfectly. He charged only ₹250. This clearly shows that your technician either misdiagnosed the problem or deliberately attempted to upsell an unnecessary and expensive repair. Such behavior is highly unprofessional and misleading. I request you to: 1. Investigate this technician’s conduct 2. Take strict action to prevent such incidents 3. Ensure proper training and accountability 4. Provide an explanation for this incorrect diagnosis This experience has seriously affected my trust in your service. I expect a prompt response and resolution.