Geyser

Siddhartha

March 2025 • Chennai, Tamil Nadu 600056, India

5

General cleaning and service, was done professionally

M

March 2025 • Tiruneermalai, Chennai, Tamil Nadu 600069, India

5

Excellent service done

Jagan

April 2025 • Tamil Nadu 600116, India

5

Polite and very good service

Menaka

May 2025 • Rayala Nagar, Chidambaram Nagar, Nehru Nagar, Chennai, Tamil Nadu, India

5

Good service

Y

April 2025 •

5

Very polite and knowledgeable

Swathi

March 2025 • Theru Veedhi Amman Koil Streets, Porur, Chennai, Tamil Nadu 600116, India

5

Awesome professional work by the technician

Kumar

March 2025 • Mugalivakkam, Chennai, Tamil Nadu 600116, India

5

Well and good service

Gokul

May 2025 • Chennai, Tamil Nadu 600077, India

5

Good attitude and great helper

Ajit

April 2025 • Chennai, Tamil Nadu 600116, India

1

Bad Experience. I do not completely blame the service person but mostly Urban Company for not taking responsibility. My geyser was not working and service person stated some parts were to be changed. I agreed only if genuine parts were used. Service person agreed and then dismantled the geyser. Later stated that original parts were not available. As I required only original parts as committed, he left the geyser in the dismantled state and left. Toilet was left in a very dirty state as well as kitchen. Multiple calls to Urban Company and they took no responsibility to either send another service person to repair the geyser and reinstall it or send someone to clean the message. Instead they left the service request pending and then changed its status as no work done. I am considering highlighting this lack of customer service to concerned authorities. I had to dispose of the older geyser and buy a new geyser which was installed almost immediately. I have realised that Urban Company is reliable for low complexity jobs only. For anything that is complex, it is better to go to the manufacturer. I have used Urban Company for so long and very disappointed with lack of taking responsibility. They promised that a supervisor will call but nobody called and instead changed the service request. I lost my money paid for the service and also had to buy a new geyser and also pay to get the toilet cleaned professionally! Zero stars!!