Geyser

Aurovil

April 2025 • L&T Colony, Periya Palayatamman Nagar, Manapakkam, Chennai, Tamil Nadu, India

5

Good skills and Soft spoken

Reegan

January 2025 • Guindy, Chennai, Tamil Nadu, Little Mount, Guindy, Chennai, Tamil Nadu 600032, India

5

Quick and satisfactory

Shafina

January 2025 • Arunachalam Nagar, Porur, Chennai, Tamil Nadu 600116, India

5

Very good service

A K KARTHIKEYAN

February 2025 • Valasaravakkam, Chennai, Tamil Nadu 600087, India

5

No urgency in taking decision. Good.

Jithendar

March 2025 • Kodambakkam, Chennai, Tamil Nadu 600033, India

5

Great service

S

January 2025 • Thouraipakkam, Mahalakshmi Nagar, Adambakkam, Chennai, Tamil Nadu 600088, India

5

Nice service.

Venkatasayee

February 2025 • Chennai, Tamil Nadu 600017, India

5

Very good service from Mr.Suresh

Sasikumar

January 2025 • Chennai, Tamil Nadu 600078, India

5

Polite person and well explaining the problem

Ajit

April 2025 • Chennai, Tamil Nadu 600116, India

1

Bad Experience. I do not completely blame the service person but mostly Urban Company for not taking responsibility. My geyser was not working and service person stated some parts were to be changed. I agreed only if genuine parts were used. Service person agreed and then dismantled the geyser. Later stated that original parts were not available. As I required only original parts as committed, he left the geyser in the dismantled state and left. Toilet was left in a very dirty state as well as kitchen. Multiple calls to Urban Company and they took no responsibility to either send another service person to repair the geyser and reinstall it or send someone to clean the message. Instead they left the service request pending and then changed its status as no work done. I am considering highlighting this lack of customer service to concerned authorities. I had to dispose of the older geyser and buy a new geyser which was installed almost immediately. I have realised that Urban Company is reliable for low complexity jobs only. For anything that is complex, it is better to go to the manufacturer. I have used Urban Company for so long and very disappointed with lack of taking responsibility. They promised that a supervisor will call but nobody called and instead changed the service request. I lost my money paid for the service and also had to buy a new geyser and also pay to get the toilet cleaned professionally! Zero stars!!