Regular Home Cleaning

Victoria

October 2026 •

5

fast & efficient & polite!!

A Ishah

October 2026 •

2.5

Dear Urban Cleaning Team, I would like to express my disappointment with the cleaning service provided today, as the overall standard was unsatisfactory and did not meet my expectations. Firstly, the cleaner arrived approximately 3 minutes late. While this was a minor issue, my main concern was the poor quality of cleaning, particularly the toilets, which were not cleaned thoroughly. Before 11 am, the cleaner informed me that she had completed all her assigned tasks. However, upon inspecting her work, I found several areas that had not been cleaned properly. I had to repeatedly check and point out the areas that required further cleaning, approximately 3–4 times. This is unacceptable for a professional cleaning service. As a paying customer, I expect the cleaner to carry out her responsibilities properly and independently, without requiring constant supervision or repeated reminders. I should not have to spend my time checking and instructing the cleaner on tasks that should have been completed to a satisfactory standard in the first place. I am particularly disappointed that the cleaner considered her work completed when several areas still required attention. In view of this experience, I would like to formally request that this particular cleaner not be assigned to any of my future bookings. Please ensure that a more competent, responsible and detail-oriented cleaner is assigned instead. I hope Urban Cleaning will take this complaint seriously, review the service provided and take the necessary steps to prevent similar issues in future. I would appreciate your acknowledgement and confirmation of my request. Thank you.

Eileen

October 2026 •

5

A fast worker who will take the initiative to find other chores to do when there’s still time left

Marilyn

October 2026 • Instructions: Level 1 Carpark is the lift lobby (Plantation Grove)

5

Nelly is very hardworking as always!

Kelly

October 2026 •

5

The Mitha is very nice 👍! And doing things very fast n clean. I would like to book her again in the future. Thank you Mitha.

Steph

October 2026 •

5

She is very detailed and patient in her work.

Zahra

October 2026 •

4.5

Chelsea was really hardworking and completed so much housework within 3 hours! I was very impressed with her efficiency. She washed both toilets , cleaned all of my windows for every room including the kitchen. She also vacuumed the floors and wiped the outside of my kitchen cabinets. Amazing job!

Shilah

October 2026 •

4.5

Mawi was good. She was meticulous with her cleaning..😊✌️

Ainur

October 2026 •

5

She's very efficient and quick to grasp instructions