September 2022 • Kammasandra, Electronic City, Bengaluru, Karnataka 560100, India
Noor is a pathetic makeup artist & NOT at all professional. I faced multiple issues with her. The makeup she did, was below average. Also, even though I informed her in advance that I’ve very sensitive skin so she needs to carry clean brushes, but she brought used brushes. When I saw the used brushes & asked her she said she had other service prior to me but in that case she could have brought extra set of brushes, as i informed her in advance, right? As I didn’t had any other option, I had to go ahead with those products & brushes, which gave me rashes all over my face with burning sensation. Also, she isn’t at all professional, & has zero basic courtesy. She asked me where she can wash her hands; Because she was doing my makeup in bedroom, I gave her access to my bedroom’s washroom “JUST FOR WASHINH HANDS”. If she would have asked me about using the loo for some other purpose, I would’ve told her to use guest washroom. So basically she lied to me & used our washroom for something else. The problem is I had to clean it once she left. Is this how Urban company has trained their employees? Third issue- she understood that I’ve a function & I told her already that I’m getting late. She even heard the doorbell & I told her that my friends are calling me as I’m getting late but still she kept on forcing me to pose for her, not only for taking photos but also for taking videos she was asking me to do multiple things like walk, turn holding ghagra, close-open eyes, smile & look up, etc etc. After that when the payment part came she told me to pay on one number which I believe is with UC. After that, she said I need to pay extra Rs. 250 for the lashes that she gave. Seriously? If that’s the case, why didn’t she inform me prior before applying them? I told her before starting makeup that I have my own 2 different company lashes. Either she could have picked either of those 2 Or she should have informed me the amount she needs for the lashes. If you check history, earlier also the makeup artists from UC has visited my place, in fact they also applied their lashes to me & used few more extra things like pins, clips etc from their own kit but NEVER charged me extra. In fact I liked their service so much that I gave always good rating & nice comments to all those Makeup professionals. But Noor is completely different & I’m bound to give negative feedback to her. She also told me before starting the service that she can make me look very nice if I go with luxury service rather than what I booked because what I’ve booked is too basic & will not make me look that good & for that, again I have to pay extra amount to her. She sounded so convincing that I ended up offering all my makeup kits to her. Thankfully I have a wide range of international makeup kit at my home. So except the eye shadow palate & her brushes (as i have very limited brush), she used all my products. Lastly, she forced me to give her 5 rating. I was continuously saying that “I’m getting late for the function. You can hear the door bell as my friends are here to call me” but she kept on forcing me both to shoot video, photo shoot & lastly for the feedback. I wanted to give below rating but she was standing there, looking at my screen & guiding me so i chose 4.5. For that also, she told me to press 5 & not 4.5… Thankfully, my friends were again at the door, continously calling me & UC has sections to choose what i liked/ disliked in service? A feedback section.. So i told her that “its time taking process, I will do that tomorrow.” Also, entire time she kept taking calls of her mother, friends & relatives. I didn’t count but for sure 4-5 calls she attended & 2 of them were quite long. I would have understood if it’s urgent but none of them were important as I could hear what she is talking.. All timepass discussions about friends/ relatives & her own clients (apart from UC). I DID NOT like her service, unprofessionalism, hygiene manners, false commitment (for using fresh brushes), taking extra money (in cash), using my washroom for other purpose without my permission, gossiping on phone throughout the service, forcing me to rate good & to pose even when I’m getting late. Please take strong action against this issue to avoid such future bad experiences.