Geyser

Rahul

March 2025 • Manapakkam, Chennai, Ramapuram, Tamil Nadu 600125, India

5

Excellent service

Ajit

April 2025 • Chennai, Tamil Nadu 600116, India

1

Bad Experience. I do not completely blame the service person but mostly Urban Company for not taking responsibility. My geyser was not working and service person stated some parts were to be changed. I agreed only if genuine parts were used. Service person agreed and then dismantled the geyser. Later stated that original parts were not available. As I required only original parts as committed, he left the geyser in the dismantled state and left. Toilet was left in a very dirty state as well as kitchen. Multiple calls to Urban Company and they took no responsibility to either send another service person to repair the geyser and reinstall it or send someone to clean the message. Instead they left the service request pending and then changed its status as no work done. I am considering highlighting this lack of customer service to concerned authorities. I had to dispose of the older geyser and buy a new geyser which was installed almost immediately. I have realised that Urban Company is reliable for low complexity jobs only. For anything that is complex, it is better to go to the manufacturer. I have used Urban Company for so long and very disappointed with lack of taking responsibility. They promised that a supervisor will call but nobody called and instead changed the service request. I lost my money paid for the service and also had to buy a new geyser and also pay to get the toilet cleaned professionally! Zero stars!!

Sundaram

March 2025 • Mogappair West, Ambattur Industrial Estate, Chennai, Tamil Nadu 600037, India

5

Good response. Very nice technician.

Bijosh

March 2025 • Chennai, Tamil Nadu 600095, India

5

Very clean work

Jashmine

February 2025 • TNHB Phase I, Mogappair West, Mugappair, Chennai, Tamil Nadu 600037, India

5

Professional, very polite

Nithin

February 2025 • Chennai, Tamil Nadu, India

5

Very professional

Sandip

March 2025 • Service Rd, Maduravoyal, Chennai, Tamil Nadu 600095, India

1

Service man was not in mood to repair the geyser he suggested us to buy new geyser because the coil of geyser was bad. For coil cost of Rs. 450 he wanted to charge Rs.1000 plus 600 labor cost above UC charges of Rs.250.

A K KARTHIKEYAN

February 2025 • Valasaravakkam, Chennai, Tamil Nadu 600087, India

5

No urgency in taking decision. Good.

Sritej

March 2025 • Rajiv Nagar, Vanagaram, Chennai, Tamil Nadu, India

1

Just providing reasons for not doing from the time he came. Starting with bathroom ceiling panels which he didn't know how to remove, to ladder etc. just felt like he wanted to go by taking transportation minimum charges of 288