Geyser

Senthil

December 2025 • Chennai, Tamil Nadu, India

5

The technician clearly explained it and executed it

Mohamed

December 2025 • Velachery, Chennai, Tamil Nadu 600042, India

5

good service and correct solution.recommended

Andrea

January 2026 • Thiruvanmiyur, Chennai, Tamil Nadu 600041, India

5

Very professional and fast.

Kabilan

January 2026 • Dhandeeswaram, Chennai, Tamil Nadu 600042, India

5

Very good person and great work

RENJITH

December 2025 • Adyar, Chennai, Tamil Nadu, India

5

Good technician

Aneesh

January 2026 • Velachery, Chennai, Tamil Nadu 600042, India

5

Good professional

Sridevi

January 2026 • Besant Nagar, Chennai, Tamil Nadu, India

5

Good service from Baskar - explained clearly the issue

Sriram

January 2026 • Kottivakkam, Chennai

5

Took care of tiny details .. good job

Jothi

December 2025 • Chennai, Tamil Nadu 600096, India

2

After inspection, the technician only suggested replacing the entire geyser with a new one. I was charged ₹300 just to be informed that there is no possible repair, which I find unacceptable. As per the technician, the bottom parts of the geyser are completely damaged, and even if replaced, leakage may occur again. This conclusion was shared without any practical repair attempt or viable alternative solution. Charging a customer merely to state that the product must be fully replaced—without offering any repair option or clear technical justification—is not a satisfactory service experience. I expected a proper diagnosis with transparent reasoning or at least a feasible repair approach. I request Urban Company to review this case, justify the inspection charges, and consider a refund or appropriate resolution. Looking forward to your response.