November 2023 • Malleshwara, Bengaluru, Karnataka 560003, India
First of all, the 'professionals' arrived late by 20 mins.
Had to supervise throughout ( 4.5 hours) since I realized they do not do a good job if one doesn't watch over. All the cleaning they were doing was superficial. There was no scope for thoroughness or quality. They seemed untrained.
For example , the fridge cleaning , which was booked separately, he had not touched the rear portion, it was so dirty , had to actually take out the detachable portion and ask him to clean it. Same with the gas stove. He was just wiping the top portion and was keeping it away. Had to make him turn it over and clean the insides too.
Everything had to be told- like wipe the wires properly, wipe the door properly, wipe the window sills properly, wipe the calendars etc.
They seemed to be in a hurry to finish. They don't wear gloves or mask when handling chemicals.
Only plus point was since they were patient and pleasant I could get the cleaning done to my satisfaction .
If this person who is just ok, can get a 4.8 rating from others, how will the lower rated ones be. Can't imagine. And certainly I will think twice before referring or reordering on UC.
UC should have supervisors on the job who do surprise checks on the service being done on the spot at customer place.
Do give more intense training and also make them understand what quality and excellence means in any job they do.
They said they don't remove stains on floor for Classic cleaning service, but your website says stains will be removed....Why is this difference? Pl explain
And language was an issue too. They know only Hindi and Bengali!!