Question 1

Why do I need a RO water purifier repair?

Accepted Answer

A water purifier is one of the most important house appliance. With a host of waterborne diseases, it is important to know that you are drinking and cooking in clean water. If you have a faulty RO or water purifier system, it is extremely important to get it repaired so you and your family stays healthy. Book now

Question 2

What are the services you provide with water purifier system?

Accepted Answer

Following services are available on the Urban Company app: Installation and uninstallation of a water purifier Water purifier repair Basic serving which includes changing the pre-filter, cleaning of the tank, cleaning of all filters, checking for electrical components, pump and RO tubes Regular servicing which also includes changing of sediment filter apart from all that is stated in basic servicing A comprehensive servicing of the RO system that would include changing of RO membrane apart from all that is a part of regular servicing Book now

Question 3

What are the different kinds of water purifier you repair?

Accepted Answer

The verified experts on Urban Company can repair and clean all the types of water purifier systems available in India along with leading brands such as Aquaguard, Kent RO, Eureka Forbes models etc. Following are the common types of water purifier systems: RO water purifier system UV water purifier system UF water purifier system Multi stage water purifiers or universal water purifier system Book now

Question 4

Do you also provide water filter service?

Accepted Answer

Yes we do. Urban Company offers a host of choices when it comes to regularly maintaining the water purifier system in your home to ensure its longevity. Book now

Question 5

What should I look for in a water purifier system?

Accepted Answer

At the time of purchase of a water purifier, we suggest that you conduct ample research before having it installed at your home. Here are some points to consider: Find out the water chemistry- Is it hard or soft water? What is the level of contamination? A water purifier repair person or expert will be able to help you answer the questions Whether you want the water purifier for the entire water system in your house or just for drinking Certifications and accreditations of the selected brands Understand the maintenance costs involved. Replacement of a high quality RO membrane will cost you more The filtering speed (if it is a RO filter) Warranty on the product Book now

Question 6

What are the signs my RO system is not working?

Accepted Answer

Here are the possible indicators that can help you determine that your RO water purifier system is not working: No water or a slow flow through the faucet Bad taste or odour Leaking pre or post filter housing Noisy drain System is continually running and doesn’t stop once the water is filled up in the tank No water dispensed Leaking membrane housing Book now

Question 7

The water tastes bad and smells. What could be wrong?

Accepted Answer

TDS or total dissolved salt of water determines its drinkability. They comprise inorganic and organic salt in water, which classifies its consumption. The TDS level of drinking water should be below 300 mg/Litre. Book now

Question 8

How often should I get the filters changed?

Accepted Answer

We recommend the changing of pre-filters to be done every 3 months, and the sediment filters should be changed every 6 months. Book now

Question 9

How much would it cost me to replace the parts of the water purifier?

Accepted Answer

When you book the service on the Urban Company app, you can view the rate cards for spare parts that are given on the service page. This will give you an idea of the cost involved. Book now

Question 10

Do you have a service guarantee?

Accepted Answer

Yes. Our experts give you a service guarantee of 30 days. Book now

Question 11

What is a pre filter?

Accepted Answer

A pre filter is a filter that is fitted outside the purifier where the sediment level in the water is high. It removes sand, dust, slit and other particles from the water. Book now

Question 12

What is a sediment filter?

Accepted Answer

A sediment filter is the filter that comes into play in the first stage of filtration inside the purifier. It functions like a net that filters unwanted dirt particles as water flows through the system. Book now

Question 13

What is pre-carbon and post-carbon filter?

Accepted Answer

The filters contain activated carbon particles which help absorb pollutants that are not visible to the eye such as chlorine, pesticides and other chemicals, making water free from unpleasant taste, color and odour. Ensure that the carbon filters in your RO has an iodine value of 1100. Book now

Question 14

What is RO membrane?

Accepted Answer

The most crucial part of a water purifier system is the RO membrane. It removes the dissolved impurities and reduces the TDS level of the water to the desired level. We recommend brands such as Dow, Pentair, TFC and CSM for RO membrane and suggest that you check the brand name before installation/change/repair. Book now

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