Question 1

What kind of refrigerator repair service do you provide?

Accepted Answer

Urban Company has verified specialists, who repair and provide services in both residential and commercial spaces for refrigerators of any brand (Samsung, LG, Whirlpool, Haier etc). Our service experts can help you with any size of a refrigerator with assured guarantee.

Question 2

Does my refrigerator need maintenance?

Accepted Answer

Refrigerator maintenance is very simple and you can do it yourself. Following are some tips: Inspect the door gasket for dirt. They may prevent the refrigerator doors from shutting tightly and put more stress on the motor Clean the refrigerator coils at the back of the fridge with a dry cloth to help the refrigerator run efficiently Fill it just right. One should not overload the fridge or keep shelves empty Defrost the freezer regularly. Generally refrigerators now self defrost, but in case yours doesn’t, make sure you defrost the freezer Get repairs done as soon as you notice a problem

Question 3

How often should I get my refrigerator maintenance done?

Accepted Answer

Ideally every 3 months of refrigerator maintenance keeps it functioning well. However, you can do it every 6 months for the lack of time.

Question 4

How much would a refrigerator maintenance and repair cost?

Accepted Answer

Refrigerator maintenance can be done by yourself and would not cost you anything. Urban Company does not provide refrigerator maintenance as a service. However, you can check with the service expert if they would do it for you. The cost of refrigerator repair depends on certain factors such as: Model of the refrigerator If any part needs to be replaced Size of the refrigerator

Question 5

Do your service professionals have original refrigerator parts?

Accepted Answer

All our service experts come with experience and have been verified. They only carry the original brand and you can find the rate card on the app itself.

Question 6

Would I be given the replaced/old spare part back?

Accepted Answer

Yes. You can have your old refrigerator part back. The service expert is supposed to give it back to you so we suggest you ask for it back.

Question 7

Is it better to fix my fridge or replace it?

Accepted Answer

The lifespan of a refrigerator is anywhere between 10-20 years depending on how well it is maintained. Here are some factors that can help you decide whether a repair makes more sense or replacement: Age of the fridge- If the fridge is older than 15 years, consider replacement Electricity cost- If you have a 10 year old fridge, investing in a highly rated energy efficient new fridge to cut back on electricity costs, would make sense. Overall assessment- Spend time in assessing the problem with the fridge and understand your choices from the service expert

Question 8

My refrigerator does not cool. What could it mean?

Accepted Answer

If your refrigerator is not cooling, following may be the problem: Problem with the condenser coils or the door Problem with the condenser fan motor Problem with the evaporator fan motor

Question 9

My refrigerator is leaking water. What could it mean?

Accepted Answer

There are time when a refrigerator leaks water. Placing a cloth around it won’t really solve the problem and this needs to be looked at. Following can be the problem: Clogged or freezing defrost drain: You can always check this yourself and thaw the ice with hot water to unclog the drain Leaks in the water tank assembly If the water inlet valve is cracked or loosely fitted

Question 10

Why is my refrigerator making so much noise?

Accepted Answer

Certain refrigerators (like most appliances) start to make more noise if there is a problem. With regards to a fridge, following problems can occur: If the fridge is noisy especially when you open the door, the evaporator or the condenser fan blade may be at fault When the evaporator fan motor fails A defective condenser fan motor

Question 11

Do you have a separate service charge?

Accepted Answer

A service charge of Rs. 249 is absorbed in the final invoice if you get a repair done. Otherwise you incur this charge as part of the advice rendered or time given by the service expert to you.

Question 12

Do you provide service guarantee?

Accepted Answer

Yes. All our experts come with a 30 day service guarantee.

Question 13

Is the cost of the repair less for smaller refrigerator?

Accepted Answer

Not necessarily. It completely depends on the problem the fridge is facing.

Question 14

Why is it important to defrost a refrigerator?

Accepted Answer

When you open the fridge, warm air combines with the cold air and condenses on the sides of the fridge creating moisture. This may result in excess build up of frost which may result in freezer burn or spoiled food.

Question 15

My appliance is under warranty. Would you still fix it?

Accepted Answer

Yes. Kindly state that your refrigerator is under warranty before the service expert visits you.

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