
142, Gandhidham Road, Shiv Township Colony, West Railway Colony, Mundra Kutch, Valsad, Gujarat 370421, India
Native Water Purifier
4.84
139K reviews







Models
Native M1
4.85 (84K reviews)
₹14,999
Native M2
4.82 (56K reviews)
₹18,499
Native UPS for M2
4.87 (686 reviews)
₹1,399
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Frequently asked questions
What all is included when I purchase a TruWater RO?
Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation)
Do you offer any EMI option?
Yes, we offer No Cost EMI option up to 6 month
How does TruWater machine help me reduce water wastage?
Machine comes with an extendable pipe to reuse water for other applications
What is the maximum TDS for which TruWater purifier will work?
Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease)
What are the AMC charges?
We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199
What are the dimensions of the machine?
TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format)
What are the installation charges and what items are covered in installation?
a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost.
Is there a minimum height of the water tank?
Yes, your tank must be at least 10 feet above the ground
What is the 7 day trial?
We provide a no questions asked return policy within 7 days of installation of the RO
Will UC charge for uninstallation of my old RO?
No, uninstallation of old RO will be provided free of cost
Native Water Purifier in Valsad, India
Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite. After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.
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Customer reviews
4.84
139K reviews
★ 5
130K
★ 4
5K
★ 3
1K
★ 2
735
★ 1
3K

Abdullah
August 2025 • Nager Gate, Chanod Colony, Dungra, Vapi, Gujarat 396191, India
5
Technician is very good and experienced person tell me all about Ro...

Priyank R
July 2025 • India
5
Good my old ro Kent remove this person but no hassles..Jafar was good

Milind
July 2025 • Dadra and Nagar Haveli and Daman and Diu, India
5
The guy has done good work

Rajesh
July 2025 • Anand Nagar, Anukul Society, Imran Nagar, Vapi, Gujarat 396191, India
5
Best fitting

Jay
August 2025 • near Sai River, Shanti Nagar, Abrama, Gujarat, India
1
No professional arrive after delivery on its due date for installation. Give call on the professional from UC app, said will arrive next day and gave me his personal number. But Next day also didn't show up. Then it's next day, i called again, professional didn't pick up on both UC app number and his personal number. So i go for customer care support, explain to them this whole situation, they said they will contact this profession service guy, they contacted him, profession guy said customer didn't pick up that day, which is a Lie he said as i have already contacted him that day after he didn't arrive on his due date and also gave me his personal number to contact me on this to find home location on call. All this things i told to the customer support, they said they will arrange another professional to arrive next day and also will continue contact existing professional for installation. I said okay. Next day,same situation, nobody arrives neither new they said they will arrange nor the existing one. I contacted again customer support, they said they didn't able to arrange new professional and old one phone is showing switch off. So, customer support said arrange some local professional guy and we will cash out the money but in my area there is no such services available. So i contacted customer support and told them that no local service available and i want to return the product. Said If they provide such poor services now i don't want to have such services in future. So they said okay we. Will return the product give me some time. Next day morning the UC app and WhatsApp message came shows installation service successfully completed and it suprised me as NO GUY showed up and the product is still lying. I contacted customer support, they already assume i got the service. So i told them that i explain to you already yesterday that is the same women i was talking to yesterday on customer support, i said i already explained the whole situation, i didn't get the service and i want to return the product that's it now. She said okay and she will request for return service now give me few minutes. Again no response from that conversation. After some time another guy called from UC , said has the professional arrive, which i said NO i explained already to you guys the whole situation i have been facing for couple of days now. Talk to your colleague and kindly return my product. He said okay we will start process for return and will update you on this. Now today no calls and no updates received yet. I got the product lying here with no service technician arrive and the customer support service is just making to wait everyday and asking me the same whole situation again and again. Worst experience, no service, customer support not keeping up with my situation and so much of my time and days wasted having trust this company and its services for first time and the last time.

Chirag
July 2025 • Gujarat 396145, India
5
Very good

Krutik
August 2025 • Rentlav, Gujarat 396185, India
5
Good Behaviour Uninstallation charge nahi liya liya😊

Dishant
July 2025 • Maruti Nagar Society, Bilimora, Gujarat, India
5
Jafar bhai service was wonderful.

Pushkar
July 2025 • Vapi, Gujarat 396191, India
5
Excellent work by Jafar bhai
About Native Water Purifier
About TruWater by Urban Elements
Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.
After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.
Why is TruWater perfect for you?
1.
Unique variable annual maintenance plan: Pay only for the number of filter changes required as per your TDS levels!
2.
Smart machines at affordable price: Real time TDS & filter life tracking
3.
Drink purest water: Upto 8 stages filtration (RO+UV+UF)
4.
1 year comprehensive warranty: Covers electrical, manufacturing defects & filter replacements
5.
Lowest life cycle cost: Save at least INR 12,000 over 7 years
About our RO Water Purifiers
TruWater Premium
1.
Installation: Delivery & free installation within 2 days of request
2.
6 stage purification process: RO+UV+UF
3.
MTDS: Retain essential minerals in water
4.
Large tank capacity: 9 liters
5.
Trial Policy: No questions asked return policy within 7 days of installation
TruWater Premium Smart
1.
Large tank capacity: 9 liters
2.
Installation: Delivery & free installation within 2 days of request
3.
Smart features: Real time water quality & filter life tracking
4.
6 stage purification: RO+UV+UF
5.
MTDS: Retain essential minerals in water
6.
Trial Policy: No questions asked return policy within 7 days of installation
TruWater Elite
1.
Installation: Delivery & free installation within 2 days of request
2.
Trial Policy: No questions asked return policy within 7 days of installation
3.
MTDS: Retain essential minerals in water
4.
7 stage filtration and purification: RO+UV+UF+Copper
5.
Goodness of copper & alkaline water
6.
Smart features: Real time water quality & filter life tracking
7.
Large tank capacity: 10 liters
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