11, Sharda Nagar, Samastipur, Bihar 848101, India

Native Water Purifier

Q: Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month Book now

Q: Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground Book now

Q: Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost Book now

4.83

143K reviews

Models

Native M1

4.85 (86K reviews)

₹13,499

Native M2

4.82 (57K reviews)

₹16,999

Native UPS for M2

4.87 (708 reviews)

₹1,399

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Frequently asked questions

What is the maximum TDS for which TruWater purifier will work?

Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease)

What are the dimensions of the machine?

TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format)

How does TruWater machine help me reduce water wastage?

Machine comes with an extendable pipe to reuse water for other applications

What are the installation charges and what items are covered in installation?

a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost.

What are the AMC charges?

We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199

What all is included when I purchase a TruWater RO?

Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation)

Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month

What is the 7 day trial?

We provide a no questions asked return policy within 7 days of installation of the RO

Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground

Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost

Native Water Purifier in Samastipur, India

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite. After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.

Exceptional service experience! The technician arrived on time and completed the RO purifier installation with remarkable professionalism. His knowledge was evident as he efficiently set up the system, explaining key features and maintenance tips clearly. The workspace was left spotless, and the purifier works perfectly. Highly recommend for anyone needing quality water purification services.

Rahul

June 2025 • India

He is very professional and experienced. Good job

MANISH

March 2025 • Samastipur, Bihar 848101, India

The technician was well behaveiourd and well knowledgeable.

S Hashi

June 2025 • Hari Patti, Bihar 847429, India

Accessibility to the support person was poor. I was unable to connect to customer service after receiving the order before time. Also, my alternate number was registered automatically with the UC Application without my knowledge.

Sadanand

August 2025 • above RAMJI HONDA SHOWROOM, Srikrishnapuri, Samastipur, Bihar 848101, India

Verry good person

Harsh

August 2025 • India

very polite and gentle man. He tried to fix every equipment according to me and was also elaborating every process in detail

Chikku

April 2025 • India

The product looks elegant and the delivery man jitendra chaudhary did his work proficiently and make us understand about RO so thank u to delivery man and urban company

Prem

May 2025 • India

Veeery niiecce person and well qualified

Vijay

August 2025 • Laheriasarai, Darbhanga, Bihar 846001, India

Nice service

About Native Water Purifier

About TruWater by Urban Elements

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.

After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.