15-365, Brindavanam, Nellore, Andhra Pradesh 524001, India

Native Water Purifier

Q: Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month Book now

Q: Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground Book now

Q: Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost Book now

4.84

139K reviews

Models

Native M1

4.85 (84K reviews)

₹14,999

Native M2

4.82 (56K reviews)

₹18,499

Native UPS for M2

4.87 (686 reviews)

₹1,399

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Frequently asked questions

What are the AMC charges?

We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199

Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month

What is the maximum TDS for which TruWater purifier will work?

Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease)

Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground

What is the 7 day trial?

We provide a no questions asked return policy within 7 days of installation of the RO

What are the installation charges and what items are covered in installation?

a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost.

Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost

How does TruWater machine help me reduce water wastage?

Machine comes with an extendable pipe to reuse water for other applications

What are the dimensions of the machine?

TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format)

What all is included when I purchase a TruWater RO?

Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation)

Native Water Purifier in Nellore, India

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite. After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.

5 stars for an excellent water purifier installation! The technician was , professional, and completed the setup in 45 minutes. The purifier works perfectly, and they explained how to maintain it. They even cleaned up afterward. Highly recommend!"By being honest and specific, your rating helps others make informed decisions and encourages quality service. If you have specific details about the installation (urban company M2 native)..I recommend highly to take this product

April 2025 • Nellore, Andhra Pradesh, India

The technician is very responsive and has a good knowledge. He explained all the aspects of the machine very patiently.

July 2025 • Andhra Pradesh 524314, India

Hi, The service technician informed me that a connector and a cap were required for the installation. He went to a local hardware shop and purchased the parts shown in the attached picture. I gave him ₹200 for these parts. However, those parts turned out to be completely unnecessary because the kit already included a connector valve. The technician could have simply used that existing valve to connect directly to the wall outlet and complete the installation. In the end, he didn't use the parts he bought from outside and completed the installation with the kit-provided components. I had expected a more professional approach from an Urban Company technician, as I believe they are properly trained. I actually intended to give him a tip for the service, but since ₹200 was wasted unnecessarily, I decided not to.

March 2025 • Andhra Pradesh 524004, India

Good explanation of the features

Sathish

April 2025 • Andhra Pradesh 524126, India

Very good explanation about performance and Demo is good

Gireesh

March 2025 • Andhra Pradesh 524201, India

Excellent service and Excellent work by the technician very good and very happy with the person.

Rakesh

July 2025 • Podalakur Rd, opp. Madhavi Clinic, near pindimillu center, Pragati Nagar, Nellore, Andhra Pradesh 524004, India

Excellent working

Ravi

April 2025 • Peerjathipeta, Venkatagiri, Andhra Pradesh 524132, India

Best person for installation and demo, even a layman can understand the demo

Chowhan

April 2025 • Nellore, Andhra Pradesh 524003, India

The installation process and demo by G Madhusudan was great. Overall I am highly satisfied with the service

About Native Water Purifier

About TruWater by Urban Elements

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.

After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.