Old Ballygunge Road, Kolkata

Native Water Purifier

Q: Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground Book now

Q: Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost Book now

Q: Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month Book now

4.84

118K reviews

Models

Native M1

4.85 (71K reviews)

₹14,999

Native M2

4.82 (48K reviews)

₹18,499

Native UPS for M2

4.86 (536 reviews)

₹1,999

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Frequently asked questions

What all is included when I purchase a TruWater RO?

Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation)

What are the dimensions of the machine?

TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format)

What are the installation charges and what items are covered in installation?

a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost.

What is the maximum TDS for which TruWater purifier will work?

Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease)

What is the 7 day trial?

We provide a no questions asked return policy within 7 days of installation of the RO

Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground

What are the AMC charges?

We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199

Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost

How does TruWater machine help me reduce water wastage?

Machine comes with an extendable pipe to reuse water for other applications

Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month

Native Water Purifier in Kolkata, India

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite. After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.

The Technician was Very very unprofessional. Since he arrived, he was trying to finish the work without any extra labour work. He is a handicapped person so I am supported by even putting things here and mopping the area myself. But to the contrary he is such a cunning person that he tried to use the holes of my previous purifier already installed at the site. when i requested him to shift 4 Inch leftwards he said again he will have to drill and fix.. and refused to go. Not only this he dismantled my previous PURIFIER and didn't install the new one and left everything as it is and ran away. worst ever technician.i will suggest never accept job from this person.

Madhushree

June 2025 • Kolkata, West Bengal 700044, India

Mr. Subhajit Biswas provided a satisfactory service. He was very polite and professional.

Sayan

June 2025 • Panihati, West Bengal 700111, India

Very good service...

Abdul

July 2025 • Babu Bazar, Khidirpur, Kolkata, West Bengal 700023, India

Very experienced person, well mannered ..

Arup

June 2025 • GHOLA, SODEPUR, Panihati, West Bengal 700110, India

2.5

The water from main line started to leak after the technician installed the fittings to feed the water to the purifier. I had to pay additionally to the local plumber to fix it.

Sougata

June 2025 • West Bengal 712701, India

Excellent service and nice behaviour

Soumananda

July 2025 • Kalitala, Bansdroni, Kolkata, West Bengal 700070, India

Good behaviour and properly explained.

Bbs Home

July 2025 • Lake Town, South Dumdum, West Bengal 700048, India

All looks good

About Native Water Purifier

About TruWater by Urban Elements

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.

After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.