Gwalior Zoo,’Gwalior

Native Water Purifier

Q: Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground Book now

Q: Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month Book now

Q: Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost Book now

4.83

171K reviews

Models

Native M2

4.82 (67K reviews)

₹18,999

Native M1

4.85 (102K reviews)

₹14,999

Native M0

4.85 (568 reviews)

₹12,499

Native UPS for M2

4.85 (814 reviews)

₹1,399

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Frequently asked questions

What are the dimensions of the machine?

TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format)

Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground

What is the 7 day trial?

We provide a no questions asked return policy within 7 days of installation of the RO

What is the maximum TDS for which TruWater purifier will work?

Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease)

How does TruWater machine help me reduce water wastage?

Machine comes with an extendable pipe to reuse water for other applications

Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month

What are the AMC charges?

We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199

What are the installation charges and what items are covered in installation?

a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost.

What all is included when I purchase a TruWater RO?

Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation)

Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost

Native Water Purifier in Gwalior, India

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite. After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.

The fixtures attached to the tap were not appropriate which led to reduced flow of water from the tap. Also when we book a service from a platform like UC, at higher charges, only for the customer service that we expect. We could have gone for better brands that are decades old in the industry. I didn't expect such bad behaviour. Please check.

Arvind

October 2025 • LNUPE Campus, Thatipur, Gwalior, Madhya Pradesh 474002, India

Very good service

About Native Water Purifier

About TruWater by Urban Elements

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.

After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.