
18, Hill Cart Rd, West Point, Darjeeling, West Bengal 734101, India
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Native Water Purifier
70K reviews

Native M2
4.82 (30K reviews)
₹18499

Native M1
4.85 (39K reviews)
₹14499

Native UPS for M2
4.74 (60 reviews)
₹1999
Customer reviews
Raju Hudar
Feb 9, 2025
5
Excellent service. Did the job patiently and explained all things properly. Thank you Urban Company and its agents. Happy with the delivery which was quick, very next day of booking and installation also completed timely as expected....
read moreRajesh
Feb 10, 2025
5
Thank you Suresh , he is very professional and fit the device accurately in the provided cabinet. TDs of water after installation is 89. Suresh garu explained the features of the device and ensured all the functions are cleared to us. Thank you for the service ...
read moreRashmi Sharma
Feb 10, 2025
4
Technician was not aware of his job requirement and didn't know what to do and how to do. However the job was done satisfactorily at the end. ...
read morePavan Tripathi
Feb 6, 2025
5
He was too good, was too professional and explained everything really well, came to know a lot what exactly purification of water means, appreciate his help, he deserves a raise ...
read more
Reviewed on Amazon
Ranjith R
Feb 9, 2025
4
We are using it for the past one week . So far it is good . Also the technician had good service and knowledge.. hoping it will work wonderfully in future also....
read more
Reviewed on Amazon
Rajat Bansod
Feb 8, 2025
4
I recently purchased the UC Native M1 Copper Water Purifier, and I must say it has exceeded my expectations in every way! The 10-stage purification system, including RO, UV, UF, and Copper filtration, ensures that the water is not only safe but also enriched with essential minera...
read moreShariq
Feb 5, 2025
5
I was given complete orientation about the purifier, nasir was a thorough professional and the installation was seamless and smooth. Thank you Urbanclap...
read moreKalpesh Dave
Feb 5, 2025
5
Fitted M2 RO from Urban Company Manish bhai had attended the service and had given an excellent service very cooperating with the nature, give more idea in fittings will recommend others for Manish bhai best service. ...
read moreKalpesh Dave
Feb 5, 2025
5
Fitted M2 RO from Urban Company Manish bhai had attended the service and had given an excellent service very cooperating with the nature, give more idea in fittings will recommend others for Manish bhai best service. ...
read moreEileen
Feb 8, 2025
5
Mr. Prem was prompt, knowledgeable and efficient. Replacement of the old water purifier was smooth and done in half an hour. He provided service in a pleasant manner!...
read moreFrequently asked questions
What is the maximum TDS for which the Native by UC Water Purifier will work?
Our water purifier is designed to work effectively in all urban areas. Based on our understanding of TDS levels in urban settings, it performs optimally for TDS levels up to 2500 ppm. For areas where the TDS exceeds 2500 ppm, the membrane's lifespan may decrease. Therefore, we do not recommend using Native Water Purifiers for TDS levels above 2500 ppm.
Does the Native M2 Water Purifier require a power supply to dispense water?
Yes, an active power supply is required for the purifier to dispense water. To avoid disruptions during power cuts you can purchase the Native UPS as an additional accessory while ordering the M2.
What is included with the Native RO Water Purifier?
With your purchase, you’ll receive a water purifier, an installation kit, and an external sediment filter, along with free delivery, free installation, and a 2-year unconditional warranty. Please note that a booster pump and a pressure-reducing valve are not included, but these can be purchased separately if needed.
What is covered under the 2-year unconditional warranty?
Our warranty is truly one of a kind, unmatched by any other brand in the market. It provides comprehensive coverage for 2 years, including all costs related to filters, membranes, and electrical parts in case of defects, as well as any service or visit charges during this period.
What are the installation charges, and what items are covered during installation?
Installation and the installation kit are provided free of charge. However, electrical or plumbing costs incurred during installation are not covered by UC. If the input water pressure exceeds 30 PSI, a pressure-reducing valve from the company is required, available for an additional ₹250. For input pressure below 10 PSI, a pressure-enhancing kit can be purchased for ₹500.
What’s required to connect the Native M2 to the UC app?
Make sure you have a 2.4 GHz Wi-Fi connection. When connecting the purifier to IoT, ensure your smartphone is within 5 meters of the purifier for a seamless setup.
What if the product doesn't fit after buying?
Please check the product dimensions carefully before buying. We can’t accept returns if it doesn’t fit due to insufficient installation space.
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About Native Water Purifier
About TruWater by Urban Elements
Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.
After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.
Why is TruWater perfect for you?
1.
1 year comprehensive warranty: Covers electrical, manufacturing defects & filter replacements
2.
Drink purest water: Upto 8 stages filtration (RO+UV+UF)
3.
Unique variable annual maintenance plan: Pay only for the number of filter changes required as per your TDS levels!
4.
Lowest life cycle cost: Save at least INR 12,000 over 7 years
5.
Smart machines at affordable price: Real time TDS & filter life tracking
About our RO Water Purifiers
TruWater Premium
1.
Installation: Delivery & free installation within 2 days of request
2.
Trial Policy: No questions asked return policy within 7 days of installation
3.
6 stage purification process: RO+UV+UF
4.
MTDS: Retain essential minerals in water
5.
Large tank capacity: 9 liters
TruWater Premium Smart
1.
MTDS: Retain essential minerals in water
2.
Smart features: Real time water quality & filter life tracking
3.
6 stage purification: RO+UV+UF
4.
Large tank capacity: 9 liters
5.
Trial Policy: No questions asked return policy within 7 days of installation
6.
Installation: Delivery & free installation within 2 days of request
TruWater Elite
1.
Smart features: Real time water quality & filter life tracking
2.
Installation: Delivery & free installation within 2 days of request
3.
Goodness of copper & alkaline water
4.
7 stage filtration and purification: RO+UV+UF+Copper
5.
Large tank capacity: 10 liters
6.
MTDS: Retain essential minerals in water
7.
Trial Policy: No questions asked return policy within 7 days of installation
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