
18, Hill Cart Rd, West Point, Darjeeling, West Bengal 734101, India
Native Water Purifier
4.84
139K reviews







Models
Native M1
4.85 (84K reviews)
₹14,999
Native M2
4.82 (56K reviews)
₹18,499
Native UPS for M2
4.87 (686 reviews)
₹1,399
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Frequently asked questions
Will UC charge for uninstallation of my old RO?
No, uninstallation of old RO will be provided free of cost
What are the installation charges and what items are covered in installation?
a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost.
What is the maximum TDS for which TruWater purifier will work?
Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease)
Do you offer any EMI option?
Yes, we offer No Cost EMI option up to 6 month
Is there a minimum height of the water tank?
Yes, your tank must be at least 10 feet above the ground
What is the 7 day trial?
We provide a no questions asked return policy within 7 days of installation of the RO
How does TruWater machine help me reduce water wastage?
Machine comes with an extendable pipe to reuse water for other applications
What are the dimensions of the machine?
TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format)
What all is included when I purchase a TruWater RO?
Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation)
What are the AMC charges?
We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199
Native Water Purifier in Darjeeling, India
Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite. After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.
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Customer reviews
4.84
139K reviews
★ 5
130K
★ 4
5K
★ 3
1K
★ 2
735
★ 1
3K

Vishal
August 2025 • India
5
Never seen a technician this nice, I have installed many electrical items before through online sites, but never seen a petron so generous and knowledgeable, UC is really doing a good job by training these guys, awesome work and awesome product

Rakesh
April 2025 • Siliguri, West Bengal 734004, India
5
Over all goood experience, service person is very good

Rounaque
April 2025 • Silpasamiti Para, Jalpaiguri, West Bengal 735101, India
5
Installation was super smooth!

Ankur
May 2025 • West Bengal 735221, India
5
Very good

Arun
May 2025 • Iskcon Rd, Ward 40, Haidar Para, Siliguri, West Bengal 734001, India
5
Bimal is very knowledgeable

Shuvam
July 2025 • Rabindra Sarani, Siliguri, West Bengal 734004, India
5
Very nice behaviour

Roshna
July 2025 • West Bengal 734004, India
5
Mr. Bimal is very knowledgeable. Very polite and efficient. Explained the RO functions clearly after installation. The installation was smooth and neatly done. Thank you.

DB
February 2025 • West Bengal, India
5
Best experience, thank you.

Arkaprava
April 2025 • West Bengal 735101, India
5
Very good survice.thanku urban company
About Native Water Purifier
About TruWater by Urban Elements
Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.
After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.
Why is TruWater perfect for you?
1.
Drink purest water: Upto 8 stages filtration (RO+UV+UF)
2.
1 year comprehensive warranty: Covers electrical, manufacturing defects & filter replacements
3.
Smart machines at affordable price: Real time TDS & filter life tracking
4.
Lowest life cycle cost: Save at least INR 12,000 over 7 years
5.
Unique variable annual maintenance plan: Pay only for the number of filter changes required as per your TDS levels!
About our RO Water Purifiers
TruWater Premium
1.
Large tank capacity: 9 liters
2.
6 stage purification process: RO+UV+UF
3.
Trial Policy: No questions asked return policy within 7 days of installation
4.
MTDS: Retain essential minerals in water
5.
Installation: Delivery & free installation within 2 days of request
TruWater Premium Smart
1.
MTDS: Retain essential minerals in water
2.
Smart features: Real time water quality & filter life tracking
3.
Trial Policy: No questions asked return policy within 7 days of installation
4.
Large tank capacity: 9 liters
5.
Installation: Delivery & free installation within 2 days of request
6.
6 stage purification: RO+UV+UF
TruWater Elite
1.
Goodness of copper & alkaline water
2.
7 stage filtration and purification: RO+UV+UF+Copper
3.
Installation: Delivery & free installation within 2 days of request
4.
MTDS: Retain essential minerals in water
5.
Smart features: Real time water quality & filter life tracking
6.
Trial Policy: No questions asked return policy within 7 days of installation
7.
Large tank capacity: 10 liters
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