Supreme

June 2026 • Srirama Layout, Jnana Ganga Nagar, Bengaluru, Karnataka 560056, India

5

Good Service support

Sharadha

June 2026 • West of Chord Road 2nd Stage, West of Chord Road, Stage 2, Basaveshwar Nagar, Bengaluru, Karnataka, India

1

Worst service… i had opted for basic chimney cleaning which was about ₹2100… but the service team after checking the chimney insisted on deep chimney cleaning even I requested them to do just do basic cleaning.. after speaking to the service manager they convinced me that they would uninstall the chimney and come back the next day .. they came next day , installed it but the chimney exhaust motor was not working .. they said they would return the next day and make sure it will be repaired.. I also paid ₹5100 and they said the warranty is for a period of 180 days .. I had booked the slit on 10 th June and till now nobody has turned up.. worst Urban Company service.. they destroyed my working chimney condition… They don’t even answer the call

Vishisht

March 2026 • Amarajyothi Nagar, Vijayanagar, Bengaluru, Karnataka 560040, India

1

This so called "professional" is not a professional at all he doesn't do any job properly. He brings a stranger into the house and that stranger does the cleaning. The professional did not take the OTP before starting the job and the professional was not in the professional attire which is provided by the company. The stranger did all the talking instead of the professional. The stranger used some cloth which was not that light weight and said that suction was not working properly, later after the professional went i used a tissue paper to check the suction and it was working properly and the so called "professional" did not carry the proper materials he used our tissues present in the kitchen and asked if we could get a cloth. The professional should have carried the cloth instead of asking the customer and that's not all the two guys broke the electric kettle while talking to him and the professional doesn't agree that he broke the electric kettle. The professional asked if they could get hot water i mentioned you could use the stove or the geyser water (which is already hot when the professional arrived) they mentioned that if they could use the kettle i agreed that they could use it. They mentioned in the call they used the kettle only for 5 mins which is a big lie. They used it so many times. I smell a pungent odour in the house, i asked the professional what that smell was and they said that it was the chemical they used but it was the burning smell of the kettle. they mentioned that they will do the 1000 ruppe cleaning but i said no to that, before that I asked them what is that they said that they will remove the chimney and take it to chemically treat it and bring the next day. It's clearly mentioned in the app that the professional should use steam technology that's why I said no. And the professional is not professional at all. I say please take proper action against him. He damaged my property, brought a stranger to the house without prior informing the customer, did not do the job as mentioned in the service, said that the chimney is not working but it was working, did not wear any urban company uniform, the professional did not carry the required items for the job and they were on their phone instead of doing their job, the professional did not anything everything was done by the stranger, it's mentioned that the professional started the job at Sunday 2.38pm to Sunday 2.39pm but the job was done on Friday, they should have took the OTP before starting the job cause how would I know they were from urban company, there was a stranger and they were not wearing a uniform. It's a very dangerous act. Cause it could have been someone else i.e., a burglar. The professional brought a stranger into my house without my consent. Which is clearly trespassing when I was home alone and he broke the kettle which is property damage.

Dayalan

April 2026 • Maruthi Nagar, Bengaluru, Karnataka 560086, India

5

Good Service

Dharani

April 2026 • Basaveshwar Nagar, Bengaluru, Karnataka 560010, India

1

Worst service person tu

Adarsh

April 2026 • 2nd Stage, NGEF Layout, 2nd Stage, Naagarabhaavi, Bengaluru, Karnataka 560070, India

5

Superb professional… very informative

Vinay

March 2026 • 6th phase 1st stage, Mahaganapathi Nagar, Rajajinagar, Bangalore Urban, Karnataka, India

5

Patiently cleaned the gas and chimney.

Rahul

March 2026 • Bengaluru, Karnataka, India

5

Very Good service

Vineeth

May 2026 • NGEF Layout, N G E F Empyloyees Layout 2nd Stage, Naagarabhaavi, Bengaluru, Karnataka 560056, India

5

The chimney was not serviced for more than 3years by the previous tenant. Now its clean and looks new