RO Water Purifiers

FAQs

• Why is Urban Company entering the Water Purifier products space?

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  After servicing over 10 Lakh Reverse Osmosis Water Purifiers of every possible brand, such as - Kent Water Purifier, Aquaguard Water Purifier, Livpure Water Purifier, PureIT Water Purifier, and LG Water Purifier- we discovered that the high cost of maintaining a water purifier was due to the frequent wear and tear of filters, leading to expensive yearly RO water purifier maintenance costs. We knew we had to change this. We also knew that the water purifier market was dominated by big brands such as Kent RO, which charged high annual maintenance prices and operated through intermediaries, which only added to the cost. In 2019, we took the first step by manufacturing our water purifier filters and membranes, and by 2021, we had served over 2 Lac customers with our UC-branded filters and membranes. This experience gave us the knowledge and expertise to build the machine's heart; now, we only needed to build the machine's skeleton. So, we partnered with experts and did extensive research & development for 1+ years to create the best water purifier in India with long-lasting filters and membranes that need less servicing, saving customers thousands of rupees annually. We aim to provide you with the best water purifier for home. Not only that, they come at the best water purifier prices.

• Does the Native M2 Water Purifier require a power supply to dispense water?

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  Yes, an active power supply would be required.

• What is the maximum TDS for which Native by UC Water Purifier will work?

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  We have designed our water purifier to work effectively for all urban areas. Basis our understanding of TDS quality in Urban Areas the machine is designed to work very effectively up to 1500 ppm TDS, where output water quality will be < 100 ppm TDS. For areas where the TDS levels are higher than 1500 ppm TDS, the life of the membrane will decrease. It’s not recommended to install Native Water purifiers for TDS levels above 1500 if you are looking for output water with TDS <= 100 ppm.

• What is included when I purchase a Native by UC RO Water Purifier?

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  Here are the inclusions of the box - water purifier, installation kit & external sediment filter. The exclusions of the box are - a booster pump and a pressure-reducing valve. These excluded items should be purchased as per the requirement.

• What are the installation charges, and what items are covered in installation?

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  The installation and the installation kit are free, although UC does not cover any electrical or plumbing costs during installation. If the input pressure exceeds 30 PSI, please install a company-provided Pressure Reducing Valve at an additional cost of ₹250. If the pressure is below 10 PSI, please install a Pressure Enhancing Kit at an additional cost of Rs 500.

• Will UC charge for the uninstallation of my old Water Purifier?

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  No, the uninstallation of the old Water Purifier will be done free of cost.

• Where was the Native by UC RO Water Purifier manufactured? Is Native by Urban Company Water Purifier trustworthy?

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  Urban Company has partnered with India's Top OEM to engineer our ro+uv water purifier machines from scratch, i.e., from machine design to customized water filters followed by their assembly in our state-of-the-art partner facility. We underwent a rigorous and long R&D process to manufacture the product.

• What is the 7-day return policy for the Native RO Water Purifier?

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  We provide a no questions asked return policy within 7 days of the free water purifier machine installation.

• Is there a minimum height for the water tank?

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  Yes, your tank must be at least 10 feet above the ground.

• Will the Native by UC purifier prove to be beneficial in conserving water?

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  Yes, the water purifier machine comes with an extendable pipe to reuse water for other applications.

• What are the dimensions of the machine?

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  The dimensions of Native M1 copper & Native M2 are the same, i.e. L = 547, W = 335 & D = 252 (top panel; measurements in mm).

• What is covered under the 2-year unconditional warranty?

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  This warranty is one of a kind and not offered by any other brand in the market. It covers any filter, membrane, and electrical part cost for 2 years. It also includes any service or visit costs for 2 years. Lastly, it is applicable within 2 years from your purchase date. It is the best water purifier warranty you will get on the market.

• How are our water filters for home different from the others?

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  Unlike the usual machine filters in the market, we have developed filters and membranes that can run for 2 years without needing servicing. This is because Superior Filtration, Rapid Reverse Rinse and Multi-micron filter technology power our Native RO+UV Water Purifier machines.

• How can I ensure the smooth functioning of the IoT-enabled Smart Water Purifier - Native M2?

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  1. Ensure you have a 2.4 GHz wifi connection. 2. Ensure the distance between the smartphone and the purifier should be less than 5 meters at the time of connecting the IoT