Washer won’t drain:One of the most common problems is the washing machine not draining. Either the drain pump can be clogged/broken, or the washer can be malfunctioning and not engaging the drain cycle properly.

The machine is noisy: Small items like buttons may get stuck in the wash and can be rattling inside. This can also happen due to regular over loading of machine. You can try to empty all objects out of the washer and filter and try running the washing machine again.

Washer door is jammed: This is commonly found is front loaders as top loaders don’t need to lock their doors to keep water inside. Sometimes a front loader will malfunction and remain locked, trapping the clothes in the machine.

Washing machine won’t spin: If the machine doesn’t spin at all during the wash, it is likely due to a damaged drive belt. However, if the machine is fully automatic and the machine doesn’t spin at the end of a cycle, it may be overloaded, or something might be preventing the washer to drain.

Online payment: To any risk of frauds and to get away with the unnecessary hassle, Urban Company promotes the online mode of payment. After the service, a link would be sent to you via SMS and/or email. You just need to click on the link to make the payment.

Customer Protection: We at Urban Company feel responsible of your appliance and hence this is the reason that unlike any other service provider, we provide a customer protection of up to Rs. 10,000.

Service Guarantee: We take full ownership of our service and therefore, we provide a 90-day service guarantee against our washing machine repair.

Verified professionals:All the professionals on the Urban Company portal are taken through screening for verification. They are even given extensive training to ensure that only good quality of work reaches our customers.

Uninstalling:Choose this service option if you want help with uninstalling an already installed washing machine.

Other: Select this option for any issue not listed above.

Machine making sound: Choose this service option if your machine is making a rattling sound.

Installing: Tick against this option if you need a professional to install a new washing machine.

Clean the machine: No, your washing machine does not auto clean itself. Detergent and softener residues, food, hair, bacteria etc. that might enter the machine from your clothes affect the efficiency of the machine as well as the cleanliness of your clothes.

Never overload the machine:Over-stuffing the laundry means that the clothes won't get cleaned properly as there will not be enough space to tumble. It is also essential to check that you are not wasting a lot of water by running the appliance at less than half the machine load.

Clean the lint filter regularly: It gets important to clean the lint filter with clean water regularly so that the filter keeps collecting lint from new clothes and keeps working efficiently. You should also remove the lint or detergent residue from the filter since these lower its ability to catch lint.

Wipe the detergent and softener compartments frequently: Any buildup of detergent or softener in their respective compartments can lead to leakage. Scrape off the residue by using a small brush and putting some water in the compartment to clean it properly.

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