Before the partner puts each part, they have to scan a barcode which is stuck onto the spare. This scan verifies that it is a verified NATIVE spare part

If a spare part is required, the technician will order it and schedule a revisit at a time that's convenient for you, because of Urban Company's extensive service network and coverage, spare parts are typically delivered within 1–2 days.

We use filters made by NATIVE - an Urban Company brand. They come with 1-year unconditional warranty, 3-layered filters, added alkalinity and minerals and the industry-best benchmarks.

Yes, we do service with branded filters as well. Please book a water purifier check-up for this. Prices for these filters are available in the rate card at the top of the category page.

We recommend changing your filters every 12 months; pre-filter should be changed at least once every 6 months

Pre-filter should be replaced every 6 months. UF replacement is applicable only if your water purifier has a TDS controller - UF should be replaced annually

Book a repair check-up if your RO has leakage, low water flow, unusual noise, bad taste, or any working issue. Book a filter check-up if you are unsure if filters need replacement. Choose complete filter replacement if your filters are due for replacement Select installation when setting up an RO at a new location, and uninstallation when removing it before shifting or disposal.

Yes, our NATIVE Universal Kits come with a warranty of 1-year under any TDS conditions

We service all major brands such as Kent, Aquaguard, PureIT, etc. and most local brands, we do not service commercial ROs and we do not service Xiaomi, DrinkPrime and LG water purifiers.

A partner will complete an installation in 3 steps: Check if a divereter valve and pre filter is present. If not, these are additional chargeable spares; Mount the purifier and do all connections needed; Demonstrate the machine's performance by showing the TDS and pH readings to the customer.

You can book an uninstallation service in your first location and an installation service in your new location

UC partners carry all tools and equipment, only a stable source of power is sufficient

All installations and uninstallations are covered by a 10-day warranty

All our spare part prices have been carefully calculated and are present on the Rate Card which every customer can view on the top of the category landing page. We charge a visitation cost of Rs. 299 for the effort and time spent by hardworking partners, this visitation charge is entirely passed on to the partners.

You can raise a ticket on our help section and an agent will help you claim your warranty and book a free revisit

We provide a 1-year warranty on all NATIVE (UC Brand) filters and spare parts (excl. pre-filter), which are compatible with most purifiers. All other repair work is covered under 1 month warranty.

You are covered upto Rs. 10,000 with UC Cover for any damages that happen on the job

The technician is not allowed to charge you anything more than what is our rate card, if this happens with you, please call our customer service helpline for a refund

Before starting, the technician photographs your purifier to record its model and condition. During the job, every Native spare is barcode-scanned so you can be sure it's genuine and unused. After the repair, the technician checks the unit for leakage, and if the membrane was replaced they show you TDS readings before and after so you can see the water quality has actually improved. If the tank was cleaned, that's recorded too.