Vidushi

سبتمبر 2026 • Malviya Nagar, New Delhi, Delhi 110017, India

1

We had booked a refrigerator service because there was minor water leakage from the refrigerator and between the point where door connects with the body. We had expectation that the gasket is loose on the door. When he visited, he checked and explained to me that it is not a gasket issue, even though the gasket is loose. I told him i wanted gasket to be changed but he said that is not available and cannot be changed, even though thay service is listed in Urban Clap. He explained there is an issue at the back of the fridge where the compressor wire is opened a bit more and due to which this condensation is circulating and causing leakage. He tightened that and raised a quotation also, which I paid. Active work from his side was only 5 minutes, but he had to stay back for 1 hour until service completed. Then he told me that I have to check if the issue is sorted and inform him if there is any problem within 5 days. Today, he visited again to check because the leakage is still present between the door and body. Now he gave another completely different reason for the leakage. He had a tray in his hand which had water and he said that this water needs to be thrown out and your issue will be sorted. I told him if this is his solution will that not fill up again? Then he started explaining technical jargon to me repeatedly saying "you should listen to the technician also". His final solution was to turn the refrigerator off for 24 hours. Later he offered to refund me the quotation amount from 4 days back for not writing a review and asked me to go ahead and book another service. Till now I have not had this kind of an experience with UC. If the issue could not be resolved he could have simply mentioned that in the first visit rather than giving nonsense solutions and taking me for a fool.

Y

سبتمبر 2026 • New Delhi, Delhi 110017, India

5

Good work

Sakshi

أكتوبر 2026 • New Delhi, Delhi 110017, India

5

Very cooperative

Kunal

سبتمبر 2026 • Saket, New Delhi, Delhi 110030, India

5

Good service

Poonam

نوفمبر 2026 • Paryavaran Complex, Sainik Farm, New Delhi, Delhi 110030, India

5

Knows his job

Savita

نوفمبر 2026 • Neb Valley, Sainik Farm, New Delhi, Delhi, India

5

All good

Ritesh

سبتمبر 2026 • Hauz Khas, New Delhi, Delhi 110016, India

5

Very sincere and knowledgeable person

Jyotsna

أكتوبر 2026 • Phase II, Sheikh Sarai, New Delhi, Delhi 110017, India

5

Very good service from Urban Company. Mr. Shahrukh attended our refrigerator complaint and resolved the cooling issue properly. He was very kind, polite, professional and helpful throughout the service. He patiently checked the refrigerator, explained the issue clearly and made sure that the problem was corrected. We are satisfied with his service and appreciate his sincere and professional approach. Highly recommended. Thank you, Shahrukh and Urban Company!

Yudhishtir

نوفمبر 2026 • Hauz Khas, New Delhi, Delhi 110016, India

5

Good job