At Urban Company, our mission is to empower millions of professionals worldwide and provide high-quality services to our customers. Training plays a pivotal role in transforming our service partners into skilled professionals who can deliver exceptional experiences. We firmly believe that investing in our partners’ growth ultimately leads to improved service quality and customer satisfaction.
A remarkable 84% of our partners expressed their satisfaction with the training provided by Urban Company. This statistic exemplifies our dedication to equipping our partners with the necessary knowledge and skills to deliver top-notch services.
Learning New Skills
Our training program goes beyond enhancing existing skills by providing opportunities for our partners to learn new ones. During a recent survey, 80% of our service partners stated that they acquired a new skill as part of their training. Pratima, a talented salon partner from Patna, shared her experience.
Nurturing Through Unique Training Systems
Behind the scenes, a dedicated team works tirelessly to nurture our exceptional service professionals. We have implemented a unique training system that focuses on the individual development needs of each candidate. The initial training session takes place during the onboarding process, ranging from 3 days to 45 days, depending on the partner’s skill level and category. This tailored approach ensures that our partners receive the specific training they require to excel in their respective fields.
Skill India Certification
As part of our commitment to professional growth and recognition, all our service partners are Skill India certified. Through our MoU with the National Skill Development Council, our partners become members of the Skill India portal. This certification not only validates their skills but also provides them with a competitive edge in the industry.
Investing in Training and Upskilling
Urban Company’s dedication to service partner development is reflected in the substantial investment of 3.3 million hours in training initiatives in 2022. This significant commitment demonstrates our belief in the potential of our partners and our determination to nurture their talents.
Expanding Reach and Impact
In 2022, we successfully upskilled over 29,000 partners, further enhancing their abilities to deliver exceptional services. With a network of over 200 training centers across the country, we ensure that our partners have easy access to high-quality training resources.
Urban Company’s investment of INR 72 crores in training and upskilling initiatives exemplifies our unwavering commitment to the development and success of our service partners. As we continue to invest in their training and upskilling, we are confident that our service partners will continue to deliver outstanding experiences, setting new benchmarks in the home services sector.
Read the 2022 annual ESG report here.