How I Became A Loyal Urban Company Customer

Heena Gaur is a software engineer by profession and a foodie by admission. A passionate travel and a writer, here she flexes her writing skills to share the experience ...

Diwali is just as fun for me as it is for the shopkeepers who are looking to make good money because customers are really happy at this time and are ready to spend, especially for the electricians. They become like these mystical creatures who you can hardly catch hold of, they’ll never answer your call let alone calling back. I remember calling and taking appointments with them just so they can come to my house and all I got was average lights for a hefty quotation! Every year I just about manage to get the lights on the D-day, never a few days in advance.

This time, I thought of trying a new way of getting services through an app called Urban Company. I submitted the request sitting in my office & within a couple of hours I received calls from two service providers who would visit my house and get the lights done. The very next day the guy visited my home with his lights, extra wires etc. and it was done two days before Diwali! This Diwali, I was at peace.

Talk about customer satisfaction, one of the founders contacted me to check if I was satisfied with the lights and the decoration. I was impressed with the attention to detail and the personal touch they offer to the customers. They are not a business out to just make money. They know what their customers want, and go out of their way to make it happen.

The next thing that came to my mind was how trustworthy the other services could be? I found the answer pretty soon. Some of my friends who have used their services are satisfied and didn’t have any problem. Looks like these guys have worked hard to scrutinize the professionals’ background before they get them on board. So I say give it a go and experience it yourself. Be an Urban Company customer!