Fair Usage Policy

In order to make the UC membership program more sustainable for UC and our service professionals, we are announcing a new fair usage policy for UC Wellness and HomeCare memberships -

• UC memberships are priced for individual usage. Keeping this in mind, we will be capping the total discount limit that a subscriber can avail under a UC membership program to 4 times the cost of subscription. For instance, if you purchased a UC subscription for ₹699, the total discount that you can avail will be limited to ₹2800.
• We will also be introducing a per transaction limit on UC subscriptions. The maximum discount that our subscribers will be able to avail in a single booking will be limited to ₹300 or the subscription price paid at the start of membership, whichever is lower.

We are introducing this policy to ensure that we are able to serve our members in the best possible way, while still maintaining fair usage within reasonable parameters. These changes have been put into effect to avoid any misuse of the subscription program in future.

At Urban Company, customer satisfaction is of utmost importance. In case you have any questions on the changes described above, please reach out to us via this google form. We will call you back to discuss your queries.

This policy will be effective starting 15th Feb 2020.