How to Reach Urban Company Customer Care Help Center

1 min read 

For any kind of assistance from our team, you can reach our Help Center.

Do you know about the Urban Company Guarantee?

We share our service partner’s commitment to delivering the best customer experience, on time, each time. To honour this commitment, we have launched The Urban Company Insurance Protection Programme. This programme protects Urban Company users against any damages caused during the delivery of a service booked on Urban Company. The insurance amount is of up to Rs. 10,000.

Please note that the insurance coverage is applicable only on services paid for online either before or after the service delivery. The insurance coverage is not applicable on cash payments.

The Urban Company Insurance Protection Programme is applicable on the following services:

  • Salon at Home
  • Spa at Home for Women
  • Electrician, Plumber, and Carpenter services
  • All Home and Car Cleaning Services
  • Pest Control
  • Dry Cleaning

We do not extend the Insurance Protection Programme to customised service categories such as Photographers, Interior Designers, Packers & Movers, where in we allow customers to choose amongst different service professionals interested in their request. Ā 

In the unlikely event of any damages caused during the service delivery, you can reach us by using the ‘NEED HELP’ button located in your project or contact our help center by clicking here.

The insurance coverage is not applicable on requests that have been cancelled.

  1. I wish to book for deep cleaning of my 2 BHK flat in Pune. I am not clear whether the Urbanclap team does the washing of walls ceilings etc.They are painted with washable paint. jpb 16.1.18 @ 10.34 am

  2. Hi bhavya,
    I tried booking for kitchen deep cleaning from the app. Payment got deducted but there is no confirmation or no active job. Can you please help.


    1. Hi D. Dasgupta,

      Please download the UrbanClap app and book an Interior Design service or a Furniture/Wood Work service. When our category professionals call you, you can clarify your specifications for furniture painting and polishing.

      Team UrbanClap

  3. Hi! I wish to book an haircut appointment from urbanclap, but when I open the app and go into ‘salon for women’ section there is not haircut facility available. How do I book an haircut appointment?

    1. Hi Ridha,

      Thank you for reaching out to us. Unfortunately we do not provide hair cut services for women as of now. We’ll let you know once we unveil them, until them please use our salon and spa at home services!


  4. Please add more spa service like thai, balinese n add some more masseurs available in week days. I could see availabillity only 12pm to 5 pm in weekdays. So cant book. This is weird.

  5. HI, Iam An Urban Clap Partner registered in the category Chartered Accountant for IT Filling, I use Apple Iphone, I just got to know that the UC Partner is no more Available on the IOS, Kindly help me on how do i proceed by as my Reviews and Ratings would get affected if I create a new account. Thank You

  6. Hi,
    I need carpenter services to fix my bed to change the center support wooden beam, please suggest if your engineer will carry wooden beam and change or how to arrange for it.

    1. Hi Tarique

      Our service professional will first understand your requirement and and then procure the materials that would be needed to complete the work. They won’t be carrying the material beforehand but will go out and buy on your behalf. You are also free to buy the materials on your own or accompany the professional when he steps out to buy them.


  7. Hey! I had scabies and doctor has suggested me to vaccum my room. Can urban clap provide me the room vaccum service or any other mites killing service?

  8. Hi
    I want to get examined my refridgerator ..Why its not cooling properly as it a very old one more than 15 yrs and if executive says it needs gas refill or some thing else which is costly as its a very old fridge. Dont want to spend too much money..So can i refuse to get it repair and after the visit of executive..Will that be more chargeble than what i already done while booking an appointment or what will be the procedure and fee?

  9. Hi

    I want to get checked my fridge why it’s not cooling…But don’t want to invest much money in it as it’s very old …If your executive comes to check and the cost is high and I refuse to take repairing what will be the total cost will be incurred to me just for visit of executive and examining the refrigerator?

  10. Hi UrbanClap team,
    I would like to avail Pest control services for coming weekend, but I dont see schedules/slots opened for the same.How could I book one?
    Also I would like to talk to your customer care to get few details, kindly suggest where I could achieve the same?
    I would like to

  11. Hi!
    I have Godrej leather sofa and I want cleaning and polishing for your app there is no head for leather upholstery cleaning..please tell what is the provisioner leather sofa cleaning and charges for 5 seater..

    1. Hi Sonica,
      Thank you for reaching out to us. We currently do not provide sofa cleaning and polishing services for leather sofas. However, this is service we will be starting soon. Will update you when we go live.

  12. When will you start catering services past experience with Urban clap regarding catering services is very very delightful and a great great experience.please please start catering services as soon as possible.

    1. Hi Santhosh,

      We do not provide female massage therapists to male customers. We provide same gender therapists only, that is, female customers will get female therapists and male customers will get male therapists.


  13. Hi Bhavya,
    I am currently in Mumbai and looking to take yearly membership.
    If I relocate to some other city, will I get the benefit of yearly membership at my new address

    1. Hi Farooq,

      Thanks for asking this question, really happy to know you are contemplating buying our subscription. Your subscription will stay intact even if you move cities, of course only domestic relocation will be covered šŸ™‚


  14. Hey…
    I’m a make-up artist. Actually I want to collaborate with urban clap… Nd I don’t know the procedure. Can uh please tell me how do i start it?

    1. Hi Leena,
      The therapists are Indian and will be carrying a massage bed. Also, we provide same-gender massage services, that is, female customers get female therapists and male customers get male therapists.


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